Are you having problems with your intAct Battery-Guard or the associated app? Don't worry, we won't leave you to it! Users occasionally encounter small hurdles during setup or during operation.
But before you replace or return the Battery-Guard, take a quick look at this video or read the instructions below.
Here we explain how you can contact Battery-Guard Support in just a few steps and get help quickly.
Problems with your Battery-Guard? How to contact support!
Sometimes the Bluetooth connection between the app and Battery-Guard is established but no data is transferred. In this case, it is important not to replace or return the Battery-Guard straight away. Instead, contact the app's technical support first. They will get in touch with you as soon as possible.
And it's that simple:
Open the "intAct Battery-Check" app on your smartphone. 
Select the Settings area
Go to the "Settings" section . You will find this at the bottom right of the navigation bar. 
Menu item "About the app" - then "Feedback"
Tap on "About" and then select "Feedback". 
Select the type of problem
Select the type of problem you have encountered. You can choose from:
Function - Problems with data - Connection problems - Other problems 
Describe your issue briefly and concisely. The more precisely you describe your problem, the better the support can help you. If necessary, add a screenshot to clarify the situation.
Enter e-mail address for feedback
Enter your e-mail address so that support can contact you.
Follow the further instructions in the app and send your request by clicking on the "Submit" button .
